Chase Won’t Close Your Card Account If You Reject Arbitration

JPMorgan Chase & Co. said it won’t shut the accounts of credit-card customers who reject a new policy of using arbitration instead of the courts to resolve payment disputes.

Some customers, on online forums including Reddit and Twitter, expressed confusion about whether they’d be able to keep their accounts if they rejected an arbitration clause in the bank’s updated credit-card agreements, saying they received mixed signals from the company.