Yelp Users Bemoan Disappearing Recommendations, Adding to Company Troubles
- Some businesses claim their recommended reviews plummeted
- Company reports fourth-quarter earnings after the market close
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The more than 100 five-star reviews on David Gunderman’s Yelp page used to be a source of pride and joy. Then something fishy happened.
Gunderman, 52, and his business partner Andrew Raskopf-Gunderman, are realtors in the most populous neighborhood of the San Francisco Bay Area. The married duo had collected about 140 reviews that recommend their services by last October, but near the end of 2018, Yelp Inc.’s software banished some 80 percent of them to the bottom of their page, in a section labeled "not currently recommended."