Starbucks Employees Challenged to Serve Even Those Who Aren't Buying
- Policy reinforces ideal that patrons aren’t just those paying
- Employees worry about lack of resources in some urban stores
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The young man walking back and forth from his seat to the packaged food section in the Starbucks store looked suspicious, recounted a store manager. In the past, she said she might have asked him to leave.
Instead of confronting him, or calling the police, the manager talked to the man -- who said he was hungry and homeless. She said she then gave him and a friend breakfast.