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McDonald's Riles Franchisees With Demand to Pay for Kitchen Wall
- Store owners upset by corporation’s latest remodeling demand
- Franchisees told to construct barrier between kitchen, cashier
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McDonald’s Corp. has its own wall problems. They’re both literal and metaphorical.
The world’s biggest restaurant company is creating strife with its U.S. franchisees by including a new wall in a remodeling plan. McDonald’s restaurant owners are arguing that adding a barrier between cashiers and kitchens -- intended to hide unsightly equipment and shield diners from kitchen noise -- is a waste of money and doesn’t help customer service or operations, according to letters and an email viewed by Bloomberg News.