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Japan's PayPay to Update App After Wrongful Charge Complaints

  • Multiple consumers say they were assessed unknown charges
  • SoftBank-backed PayPay just finished a rebate campaign
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PayPay, a mobile payments company backed by SoftBank Group Corp., Yahoo Japan Corp. and India’s largest digital-payments company Paytm, said it’s updating its app to strengthen security after multiple complaints from users of wrongful charges.

An unspecified number of customers called in and e-mailed to report charges on their bills that they didn’t recognize, according to PayPay spokesman Fumihiro Ito. Several consumers say they hadn’t even installed the app but their credit cards were billed for purchases they didn’t make. PayPay will make changes to the app as early as Monday and has recommended users contact their credit card providers directly about suspicious activity, Ito said.