Chinese 5-Star Hotels Apologize After Video Reveals Hygiene Horrors
- Video shows workers using same sponges to clean cups, sinks
- Waldorf Astoria, Ritz-Carlton and others issue apologies
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Luxury Chinese hotels run by Hilton, Marriott and several other chains apologized for unhygienic practices after a video went viral on the Internet showing housekeeping staff using the same sponges to clean cups and sinks, and wiping down bathroom surfaces with guest towels.
The statements came after an 11-minute video was posted on Weibo, a popular social networking site, claiming to show hidden-camera footage of cleaning staff at hotels operated by Shangri-La Asia Ltd., Hilton Worldwide Holdings Inc. and others. The video has gotten 29 million views and elicited tens of thousands of comments and shares.