Apple Customers Say They Can't Pick Up New IPhones at Stores
- Payment system issue affects phones bought online in advance
- Twitter users report frustration at Apple retail locations
A customer views an Apple Inc. iPhone XS during a sales launch at a store in Chicago, on Sept. 21.
Photographer: Daniel Acker/BloombergApple Inc. customers couldn’t pick up new iPhones at the company’s stores on Friday -- the smartphone maker’s biggest product launch date of the year -- according to social media reports, after computer purchase systems failed at some retail locations.
Twitter users from Palo Alto, California to Short Hills, New Jersey, reported being stuck waiting at an Apple Store to pick up their prepurchased iPhone XS or XS Max due to an error with Apple’s systems. When preordering iPhones, consumers can choose between shipping their device to their homes or picking them up from a company retail store. The stores have systems in place to complete the transactions upon the customer’s arrival, but that infrastructure had launch day hiccups.