Hyperdrive

Elon Musk Vows to Fix Slow Customer Response

Customer planning to pick up Model 3 complains of ‘nightmare’
Company opened up flood gates for orders in late June

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By Craig Trudell

September 12, 2018 at 9:21 PM UTC

Updated on

September 12, 2018 at 10:28 PM UTC

This article is for subscribers only.

Tesla Inc. is getting overwhelmed by demand and isn’t responding to customers quickly, Chief Executive Officer Elon Musk said, acknowledging the pitfalls of progress his company has been making in producing more electric cars.

“Due to a large increase in vehicle delivery volume in North America, Tesla customers may experience longer response times,” Musk wrote in a tweet Wednesday. “Resolving this is our top priority.”