McDonald's Kiosks Mean More Staff at Chicago Flagship, Not Fewer
Redesigned Chicago flagship
Source: McDonald’sThis article is for subscribers only.
The future of McDonald’s Corp. has arrived in Chicago -- and it runs on more human labor than traditional storefronts, kiosks and all.
The burger giant, which will reopen the doors of its redesigned flagship on Thursday, sports all the high-tech additions diners expect in tomorrow’s fast-food restaurants: self-order kiosks, mobile orders and payments, and delivery. But the increased automation doesn’t actually cut down on headcount or take away any of the entry-level jobs that many U.S. workers rely on.