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With Truckers in Control, Money Talks and Toilets Sparkle

  • Customers forced to speed rig turnaround amid driver shortage
  • Carriers keep a ‘naughty and nice list,’ consultant says
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Once at the mercy of shippers, truckers now are turning the tables, thanks to surging freight demand and a shortage of drivers.

Gone are the days when customers used reliability scorecards to reject some truckers and kept others waiting for hours with no place to take a break but portable canopies and grimy restrooms. Now, companies such as Nestle SA are rushing to make drivers feel welcome. And shippers that hinder rigs from quick turnarounds or treat operators shabbily are paying a premium.