United Air CEO Says ‘We Got It Wrong Last Week’ in Dog’s Death
- Munoz seeks employee ‘thought and personal involvement’
- Safety concerns sometimes lead to inflexibility, he says
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United Continental Holdings Inc. “got it wrong” when a dog died aboard one of its flights, according to its chief executive officer, saying the airline needs to make compassion central to its operations.
“We got it wrong last week,” CEO Oscar Munoz said in a presentation Wednesday to the Executives’ Club of Chicago. “We take this deeply seriously.”