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McDonald’s High-Tech Makeover Is Stressing Workers Out

  • New technology, push for delivery breeds chaos in stores
  • U.S. fast-food outlets are losing employees at a record rate
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McDonald's Worker Exodus Builds as Mobile App Sows Confusion

For Dudley Dickerson, the mobile-app orders were the last straw.

McDonald’s Corp. has been updating with new technology, delivery, a revamped menu and curbside pickup. But the chain’s “Experience of the Future” effort could backfire. Employees are handling more tasks, in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the last time.