CN Rail New CEO Apologizes to Customers, Vows Better Service
- Ruest says railroad hasn’t met expectation of grain clients
- Railway is leasing more locomotives to boost Canadian capacity
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Canadian National Railway Co.’s new leader vowed to clear backlogs that have angered customers and to speed up service immediately by deploying additional resources.
“We apologize for not meeting the expectations of our grain customers, nor our own high standards,” interim Chief Executive Officer Jean-Jacques Ruest said Wednesday in a statement. “We can and we will do much better, and that starts today –- no excuses.”