At Your Service

9 Things I Never Knew About Cruises Until I Ran the World’s Largest Ship

On board the Harmony of the Seas, 2,200 crew members work 24 hours a day to make sure their community of 6,300 passengers stays happy and healthy. Here are their secrets.

Illustration: Zohar Lazar

At a time when travelers are feeling more precious than ever about “authentic experiences,” the cruise industry is doubling down on the exact opposite: completely manufactured fun. Leading the pack is Royal Caribbean Cruises Ltd., whose mega-ships are destinations unto themselves: Its restaurants, casinos, Broadway-caliber musicals, silent disco parties, skating rinks, karaoke, dance clubs, and escape-the-room experiences are such strong lures, some guests don’t even bother to look up where the ship is docking.

So when Royal Caribbean International invited me to join the ranks as temporary director of its largest ship, Harmony of the Seas—which is as big as five Titanics—I knew I was signing up for the most manic week of my life.