Wells Fargo's 2017 Silver Lining Is a Drop in Consumer Complaints
- CFPB complaints fell 18% vs 2016, best among 10 biggest banks
- Capital One posted the biggest rise as most lenders saw a drop
Photographer: Andrew Harrer/Bloomberg
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Wells Fargo & Co. spent much of 2017 trying to dig out of several consumer banking scandals. By one measure, it’s making progress.
Complaints lodged against the lender with the Consumer Financial Protection Bureau through Dec. 15 dropped 18 percent from the same period of 2016, the steepest decline among major banks, federal figures show. Still, it remained first among that group in total complaints.