Skip to content
Subscriber Only

Customer Service Sucks in Latin America. Amazon May Change That

  • Traffic, infrastructure, transportation: you name it, it’s bad
  • Chilean apps are trying to help retailers get ahead of Amazon
relates to Customer Service Sucks in Latin America. Amazon May Change That
Source: Simpiroute

A two-week delivery schedule is tough to meet in Latin America. Never mind two days.

Cintia Puebla bought a set of shelves on SACI Falabella’s website on Nov. 11. They were supposed to be delivered within two weeks, but a month later she still had no product and no response from the company. She voiced her concerns on a popular Chilean complaint website, where she learned that delivery problems are the biggest issue facing most retailers. The 28-year-old had already made her first payment.