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Retailers' Goal of Challenging Amazon Hindered by Labor Woes

  • Workers want commitment that chains are hesitant to provide
  • Plethora of low-wage, part-time positions spark high turnover
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The death of the department storeSource: Bloomberg
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Brick-and-mortar retailers hoping to fend off Amazon.com Inc. need to deploy the one weapon that could set them apart: top-notch customer service, provided by actual humans.

But making that goal a reality relies on something they’ve not really invested in -- well-trained employees with the kinds of wages and regular hours that make them want to stick around.