Consumers Struggle to Get Answers From Equifax After Massive Hack
More than a month after a cyberattack, a company website and phone bank set up to help worried Americans instead leaves them clueless.
Three Equifax Managers Sold Stock Before Cyber Hack Revealed
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After announcing that millions of people were affected by an unprecedented hack on its systems, Equifax Inc. faced a customer service nightmare as panicked masses turned to a website and a customer service line set up to answer whether their most sensitive information had leaked.
Equifax first learned of the breach in late July but announced the issue affecting as many as 143 million people on Thursday evening, Sept. 8. Some of the main ingredients for identity theft—including Social Security numbers, addresses, birth dates, and driver’s license data—were compromised in the hack. Some credit card information was also put at risk.