Wells Fargo Rethinks Diversity Training After Black Brokers Sue
- Focus groups seen as more successful than mandatory training
- Professor advocates targeted recruitment and mentoring
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Frank Dobbin, a professor at Harvard, has declared that most corporate diversity programs have failed. In a Harvard Business Review article last year, he said they alienate managers and endorsed an alternative: a voluntary, consciousness-raising program that includes rank-and-file staff along with supervisors.
Could it work? Wells Fargo & Co., a bank that’s faced racial discrimination allegations, is willing to try.