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Santander's Call-Center Workers Bring Union Push to Washington

  • CWA takes AFL-CIO report on Santander conditions to lawmakers
  • Bank says the complaints ‘misrepresent our work environment’

Call-center workers at Santander Consumer USA Holdings Inc., concerned about what they deem aggressive collections tactics, are looking to unionize with the help of some big names on Capitol Hill.

The group of employees, who are working with the Communications Workers of America, met with Democrats in both chambers of Congress this week to raise their concerns that the company encourages them to extend and modify financially stretched consumers’ loans without explaining fully costs or risks -- allegations the company says “misrepresent our work environment.” The claims are laid out in a 25-page report authored by the AFL-CIO and the pro-labor non-profit National Employment Law Project that will be released publicly as soon as Friday.