Southwest Braces for Upgrade of 30-Year-Old Reservations System
- Airline spends $500 million on its biggest technology revision
- ‘Anything can go wrong,’ says veteran of United’s switch
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Southwest Airlines Co. plans to shift its domestic reservation system to a new platform on Tuesday, attempting to avoid the havoc that plagued similar transitions at other carriers.
“These are very complicated,” said Bob Edwards, a former chief information officer at United Airlines who supervised the merger of reservation systems for United and Continental in 2012. “All of them are serious and high risk. Anything can go wrong.”