Delta Giving Vouchers, 'SkyMiles' as Apology for Flight Troubles
- Customer service agents can offer up to $2,000 to passengers
- Airline also offers customers air miles for delayed flights
Lessons for Other Airlines From United’s Boondoggle
This article is for subscribers only.
Delta Air Lines Inc. increased the payouts its airport agents can offer passengers on overbooked flights, moving to prevent a public relations nightmare similar to the one plaguing United Continental Holdings Inc.
Customer service agents will be able to offer passengers as much as $2,000 when they’re asked to give up a seat on an oversold flight, up from $800, according to a memo seen by Bloomberg. Managers can offer as much as $9,950, more than seven times the previous cap of $1,350, the memo dated April 13 says.