FedEx, UPS Add Samsung Return Guidelines After Royal Mail Ban
- Samsung offers fireproof box to pack smartphone for recall
- Postal services in U.S. won’t transport Galaxy Note 7 by air
Samsung Trims Profit by $2.3 Billion on Troubled Note 7
FedEx Corp. and United Parcel Service Inc., two major delivery services in the U.S., added guidelines for returning Samsung Electronics Co.’s fire-prone Galaxy Note 7 smartphones to the manufacturer through their networks.
First, they will only take devices that have been packed into special boxes equipped to handle shipments of faulty lithium-ion batteries and returns will be handled by ground-shipping only. Neither FedEx nor UPS will move any of the devices via planes, hewing to guidelines set out by federal regulators prohibiting air shipments for recalled lithium battery products -- even for phones that aren’t covered by the existing recall. The restrictions fall short of the outright ban instituted by the U.K.’s main postal service.