Why the IRS Hung Up on 8.8 Million Taxpayers: Courtesy
Just 37 percent of taxpayers who tried the Internal Revenue Service’s toll-free lines reached a real person this year, down from 71 percent last year.
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The IRS hung up on about 8.8 million U.S. taxpayers during this year’s tax filing season, using what it euphemistically labels “courtesy disconnects” to manage call volume amid budget cuts.
That’s up from just 544,000 hang-ups the year before, according to a report released Wednesday by the National Taxpayer Advocate, the tax agency’s in-house critic.