U.S. Car Dealers Improve Recall Service, J.D. Power Study Finds
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U.S. auto dealers did a better job of satisfying people who brought in cars and trucks because of recalls, which soared to a record in 2014, according to a J.D. Power study.
The customer service index for recall-related work rose to 789 points out of 1,000 from 777 a year earlier, the Westlake Village, California-based research firm said in a statement Wednesday. That was higher than the 781 score for repair visits.