Passengers Happier Than Ever With Airlines Even With Fees
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Passengers are more satisfied than ever with service on North American airlines even as they begrudgingly acknowledge that added fees aren’t going away.
The airline industry scored 712 on a 1,000-point scale, up 17 points from 2013 and rising for the second consecutive year, according to the J.D. Power & Associates’ 2014 North America Airline Satisfaction Study released today. It’s the highest ranking since the survey adopted a new methodology in 2006.