Mt. Gox Call Center Leaves Bitcoin Customers Lost in Translation
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Mt. Gox, which collapsed after losing 750,000 Bitcoins belonging to clients on its exchange, is finding that some customers dialing in to its new call center are getting lost in translation.
Users of the Reddit social media website made posts today complaining of being put on hold and talking to operators who only spoke Japanese. After about 20 minutes, Bloomberg News was connected to an operator who said there are more than 10 people fielding calls, and some are able to deal with English speakers.