Telemedicine: Doctor Visits via Video Calls

Health insurers are adding video services to cut costs
Illustration by Al Murphy

One night last fall, Beth Ferrin’s 9-year-old son came home with a swollen throat and fever. It was after dinner, so she flipped open her laptop and dialed into LiveHealth Online, a service offered by her insurer, WellPoint, that connects patients with doctors via video calls. Fifteen minutes later, Ferrin says, “we were on with a doctor.”

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