UPS Shipping Delays Show Perils of Stores Overpromising
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The failure of United Parcel Service Inc. and FedEx Corp. to deliver packages in time for Christmas has exposed the perils of retailers promising to get last-minute gifts to customers.
Chains from Kohl’s Corp. to Amazon.com Inc. to 1-800-Flowers.com Inc. offered gift cards and refunds after angry shoppers took to social media to vent their frustrations at the missed shipments. On its website, UPS said the volume of last-minute air packages exceeded its capacity to process them.