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Crash Families Channel Rage to Outlobby Airlines on Rules

One was a basketball coach. Another sold food packaging. Two were sisters-in-law of an insurance executive who died in the World Trade Center on Sept. 11, 2001.

With no Washington experience or deep-pocketed backers, these family members of victims of a 2009 plane crash near Buffalo, New York, channeled their grief and rage for four years to win U.S. rules reducing pilot fatigue and improving training and qualifications. They outmaneuvered industry opponents spending millions on lobbyists.