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McDonald’s Reboots Drive-Thru After Diner Service Gripes: Retail

McDonald’s Corp., losing the speed race to rivals and racking up customer complaints about slow service, is adding a third drive-thru window.

Called Fast Forward Drive-Thru, the reboot will start appearing in new and rebuilt McDonald’s stores next year, Lisa McComb, a spokeswoman, said in an e-mail. Patrons now pay at the first window and pick up food at the second. Soon there will be a second pick-up window.