Skip to content
Subscriber Only

If You Think Enrolling in Obamacare Is Hard

Tech troubles at the U.S.-run health exchange are hitting insurers
A navigation session conducted by the Epilepsy Foundation of Florida to help people sign up for health insurance under the Affordable Care Act
A navigation session conducted by the Epilepsy Foundation of Florida to help people sign up for health insurance under the Affordable Care ActPhotograph by Joe Raedle/Getty Images

Shopping for insurance on the new exchanges created by the Affordable Care Act was supposed to be as easy as browsing for a plane ticket on Expedia. That wasn’t the case for days after the Oct. 1 rollout. The online marketplaces run by states and the federal government were overloaded with visitors. Websites crashed, impeding signups. Some states have resolved the snags; California announced that 28,699 people have applied for health plans online, while 7,000 Kentuckians have purchased coverage.

It’s been more difficult to find out how well healthcare.gov, the U.S.-run marketplace that serves 36 states, is doing. The federal government won’t disclose enrollment numbers, and insurers reluctant to discuss the rocky Obamacare launch aren’t speaking either.