Apple Inc.’s iPhone lost ground to Samsung Electronics Co. and Google Inc.’s Motorola in an annual study measuring the satisfaction of consumers, following a sales slowdown for the pioneering smartphone.
While the device still had the top ranking among mobile-phone users, Samsung and Motorola have narrowed the gap, according to the American Customer Satisfaction Index, which published its 2013 report today. The iPhone’s rating fell 2.4 percent from a year earlier to a score of 81 from 83, while Samsung climbed 7 percent to 76 from 71. Motorola increased 5.5 percent to 77 from 73.
