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Apple IPhone Loses Ground to Samsung in Consumer Survey

Apple Inc.’s iPhone lost ground to Samsung Electronics Co. and Google Inc.’s Motorola in an annual study measuring the satisfaction of consumers, following a sales slowdown for the pioneering smartphone.

While the device still had the top ranking among mobile-phone users, Samsung and Motorola have narrowed the gap, according to the American Customer Satisfaction Index, which published its 2013 report today. The iPhone’s rating fell 2.4 percent from a year earlier to a score of 81 from 83, while Samsung climbed 7 percent to 76 from 71. Motorola increased 5.5 percent to 77 from 73.