How I Got Here: Rich Floersch of McDonald's

Photograph by Justin Sullivan/Getty Images

Over the years, Rich Floersch has developed a philosophy of internal development. As chief human resources officer at McDonald’s, he believes there are three crucial elements to maintaining a successful business: making sure you have the right talent, creating the right work environment for your employees, and energizing crews and managers through good rewards and recognition. Floersch, who lives in Chicago with his family, sits on the board of directors of the HR Policy Association and in 2009 was inducted into the National Academy of Human Resources. As part of Bloomberg Businessweek‘s “How I Got Here” series, Floersch spoke with Victoria Black about what goes into exciting employees about their own future, as well as the future of the company. What follows is the story of Floersch’s career progression, in his own words. (Some quotes have been edited for space or clarity.)

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