Two in Three Taxpayers Reach Live Person on IRS Hotline

Sixty-six percent of taxpayers trying to call the U.S. Internal Revenue Service for help reached someone this tax-filing season, down from 70 percent who received help last year, according to a report released today.

Callers waited an average of 16.3 minutes this season, said the report, released by the Treasury Inspector General for Tax Administration. The data cover the period through March 3.