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How to Get Honest Feedback: Alan Mulally

How to Get Honest Feedback: Alan Mulally
Illustration by Neal Fox

First, you’ve got to want it. A lot of people don’t want to get bad news. If you don’t want to know what’s going on and you don’t make it safe to know, then you won’t know. You’ve got to want it.

When I joined in 2006, the most important thing was to help Ford pull together around a new plan. Every Thursday the entire team would meet for 2½ hours to look at plans. The first forecast we had was for a $17 billion loss. And yet when I looked at the charts at the Thursday meeting they were all green, which meant things were going well.

Illustration by Neal Fox