Verizon Wireless to Shut Call Centers, Relocate Employees
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Verizon Wireless, the largest U.S. mobile-phone carrier, said it is closing three U.S. call centers and relocating employees because it wants to improve customer service and make better use of existing facilities.
Call centers in Southfield, Michigan; Bellevue, Washington; and Houston will be shut down by the end of the year, Basking Ridge, New Jersey-based Verizon Wireless said today in an e-mailed statement. The closures will affect 3,175 employees.