Chrysler Says It No Longer Must Be ‘Embarrassed’ Over Quality
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Chrysler Group LLC, the U.S. automaker operated by Fiat SpA, said the rate of customer warranty claims dropped 58 percent since 2007 as the company improved its “horrible” quality and customer perception.
“We’ve gotten ourselves, at least with our internal data, to where I don’t think we have to be embarrassed,” Doug Betts, Chrysler senior vice president of quality, said in an interview in advance of researcher J.D. Power & Associates releasing its annual initial-quality survey of new vehicles. He spoke yesterday and said he hadn’t seen Chrysler’s results yet. “Now we have to wait for the third parties to catch up.”