Pursuits
Airlines Rank Worst in Study as U.S. Fliers ‘Vastly’ Unsatisfied
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U.S. airlines fell to last place among 47 industries in a study of customer satisfaction, dragged down by consumers’ “pervasive” discontent with service, baggage fees and ticket prices.
The score of 65 on a 100-point scale compared with an average of 76.5 for all industries, according to the University of Michigan’s American Customer Satisfaction Index released today. Airlines were tied at the bottom with newspapers, the worst performers in 2010.