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Laser Spine Surgery’s Profits Beat Google’s Amid Complaints

Bonnie Balch searched online for a back surgeon and found a pitch she called irresistible: Laser Spine Institute LLC promised to ease her pain and have her out the door in a few hours.

Instead, her October 2008 surgery at the Tampa, Florida-based center left Balch incontinent, with a dangerous spinal fluid leak, she said. Still in pain, she was off work for almost a year and needed a second surgery elsewhere to get relief.