Comcast Customer Satisfaction Rises as Competition Stiffens
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Comcast Corp., the U.S. cable company that has been criticized for its customer service, has improved its service each year since 2008 as competition among industry providers has stiffened, a survey showed.
The American Customer Satisfaction Index, which tracks more than 200 U.S. companies, said Comcast’s score climbed 3.4 percent from a year earlier, while shopper attitudes toward all cable and satellite-TV providers rose to the highest level in a decade. The higher scores stemmed from efforts to gain a competitive edge through better interaction with subscribers, according to the survey’s publisher.