Mom-and-Pop Multinationals

Improved software and services allow the smallest businesses to outsource work around the globe
The Wilburns have used freelancers in India, Israel, and Britain Dana Smith
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From the outside, the gray Victorian with the stained-glass windows on a gentrified block in Dorchester, Mass., is a typical middle-class dream house. But it also is the headquarters of what you might call a micro-multinational. Randy and Nicola Wilburn run real estate, consulting, design, and baby food companies out of their home. They do it by taking outsourcing to the extreme.

Professionals from around the globe are at their service. For $300, an Indian artist designed the cute logo of an infant peering over the words "Baby Fresh Organic Baby Foods" and Nicola's letterhead. A London freelancer wrote promotional materials. Randy has hired "virtual assistants" in Jerusalem to transcribe voice mail, update his Web site, and design PowerPoint graphics. Retired brokers in Virginia and Michigan handle real estate paperwork.