Webhelp Takes Call Centers to the Top
At No. 1 on this year's Europe's 500 Hot Growth list, this service company has made outsourcing its own, and has no plans to stop innovating
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Note: This is a revised and updated version of an article that originally appeared Oct. 19, 2006.
Offshore call centers seem pretty old hat these days. But back in 2000, when Olivier Duha and Frédéric Jousset started Paris-based Webhelp, their scheme was downright radical. Scores of French call center companies already existed at the time—some dating back to the late 1970s—but they maintained their staffs and operations in France. Why not, the two young entrepreneurs reasoned, set up shop instead in cheaper French-speaking locales such as North Africa?