What To Do When Your Online Broker Screws Up

Complaints about botched trades are up 1,200% since '97

Online brokers love to boast about the growing number of online trading accounts. But there's one statistic the industry would like to keep secret: Investor complaints against online brokers are rising about four times faster than account openings. Last year, the number of online complaints skyrocketed to 3,000--a 200% hike over 1998 and a 1,200% jump over 1997, says the Securities & Exchange Commission.

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