It Only Hertz When Enterprise Laughs

Tough luck: First, Shannon J. O'Donnell nearly totaled her 1986 Cadillac on Nov. 9. Then she discovered that her insurance company provides just $20 a day to pay for a replacement rental. Turns out $20 was enough. Enterprise Rent-A-Car Co. delivered a 1995 Ford Taurus to her suburban Chicago driveway the same day, and O'Donnell signed the rental papers in her kitchen.

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