What's In The Cards For Harvey Golub?

The scene was the cafeteria at American Express Co.'s headquarters in Manhattan's glittering World Financial Center in late April. Hundreds of employees of AmEx' flagship card unit, American Express Travel Related Services Co., had gathered expectantly for a quarterly update and the chance to see their new boss up close. Harvey Golub, AmEx' president and CEO of TRS, told a few jokes and explained his five-point strategy for attacking TRS's problems. Then he made a suprisingly frank admission. "What would TRS look like when we've been successful?" Golub asked employees. "I would like a reasonably crisp definition of that vision. That is a task undone."

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