Elaine He, Columnist

KFC's Chicken Foul Up

How a change to the supply chain failure triggered chaos in the U.K.

February 23, 2018 at 11:59 AM UTC

Elaine He is Bloomberg Opinion's data visualization editor. Before joining Bloomberg, she was a graphics editor at the Wall Street Journal and the New York Times.

KFC — Photographer: Daniel Acker/Bloomberg

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In the ranks of Valentine's Days breakups, this one will go down as one of the most painful in history.

KFC's decision to dump the company responsible for transporting poultry to the company's near 900 U.K. outlets caused chaos. Its new delivery partner, Deutsche Post AG's DHL, has struggled to get chickens into restaurants, leaving hungry customers disappointed. At one point, police even urged consumers to stop contacting them about the shortage.