, Columnist
Robots Will Take Your Bank Job. Just Not Yet
Jobs are being lost to automation, but better ones are opening up.
This article is for subscribers only.
For more than a year now, a sort of phony war has been going on in the financial-services industry.
Respected seers such as Deutsche Bank AG Chief Executive Officer John Cryan and Citigroup Inc.'s former chief Vikram Pandit have been prophesying a digital revolution that will see routine banking jobs replaced by automation, algorithms and artificial intelligence. To date, as Gadfly's Marcus Ashworth and Lionel Laurent have argued, there's been precious little sign of the mass layoffs that could spark the dawn of the robots.