, Columnist
BA's Weekend Hell
Without more competition, the airline can go on treating passengers badly.
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One of British Airways boss Alex Cruz's first acts was to commission a new feature in the staff magazine: “Mistake of the Month”. The airline's employees, Cruz complained, were reluctant to admit their errors.
Finding material for the magazine’s next issue won't be hard. A computer failure forced BA to cancel hundreds of flights at the weekend. Thousands of passengers were stranded, struggling to find alternative flights or reasonably-priced accommodation.