Tech Disruptors: Freshworks Move Beyond the IT Help Desk
Tech Disruptors
Freshworks Move Beyond the IT Help Desk
Enabling mid-market businesses to ramp up their customer support and employee experiences is Freshworks' primary focus. The company is ramping up its AI suite - AI Agents, AI Copilot and AI Insights - to accomplish a range of business tasks like solving password resets to returning products for 75,000 customers. In this Tech Disruptors podcast episode, Freshworks CEO Dennis Woodside speaks with Bloomberg Intelligence analyst, Niraj Patel about the company’s evolution from an application software provider for small businesses to mid-markets (500-5,000 employees) and enterprise clients. Tune in to hear Woodside touch on the SaaS-pocalypse, the opportunities beyond the classic IT service desk like asset management and operations management, evolving software buyers' behavior with AI tools, the pricing of AI software and more.
May 05, 2026